FAQs

Wood is a natural and living material that reacts to light. The color change that takes place is not a product defect. A good example to help understand this phenomenon is your skin. When exposed to sunlight, your skin will become tanned. If you conceal your skin with a bandage that part of your skin will not tan. However, once you remove the bandage, the newly exposed skin will gradually tan and become the color of the exposed skin.

Wood flooring has the same reaction when a rug or furniture is placed over a hardwood floor and then removed. It is only a matter of time before the unexposed, lighter color part of the wood floor take on the same color as the rest of the exposed floor.

Johnson Hardwood abides by stringent local forest management rules, and supports sustainable practices by planting three trees for every one that is harvested. At least 30-percent of the logs harvested by Johnson Hardwood are from trees that have already died due to a variety of natural causes, most commonly old age or storm damage. Most of our harvested trees are over 100-years old, and harvested to keep the forest healthy since aged trees release less oxygen and block sunlight essential for the growth of younger trees.

A Johnson Hardwood solid hardwood floor can be installed on the main floor or any upper level floors. However, it is not recommended on below grade levels because it requires a stable relative humidity environment. Solid hardwood floors can also be nailed or stapled down and therefore require a plywood subfloor.

Johnson Hardwood engineered floors are composed of a top-layer of hardwood veneer and laminated to a stable core. Engineered flooring is more stable to changes in relative humidity and can be installed in places that are not recommended for solid flooring, such as basements. Johnson Hardwood engineered hardwood flooring can also be nailed, stapled down, or glued down directly over concrete. For regions that are subject to humidity fluctuations (i.e. desert climates, subtropical climates, cold winter climates, etc.), we recommend Johnson Hardwood engineered flooring for your flooring needs.

Laminate flooring consist of a thin film of imitation wood glued over a panel composed of high-density compressed wood particles (fibers). The result is a floor that, despite looking like wood, cannot be sanded, and therefore limits its longevity. Hardwood flooring consists of a hardwood wear layer, whether it is solid or engineered. Making for a natural-looking floor, with a real hardwood surface that can be sanded, stained and, varnished several times.

For Johnson Hardwood engineered flooring, we recommend the following adhesives:

  • Bostik’s Best
  • Bostik’s Moisture-cured BST (Over Bostik’s corresponding vapor retarding system)
  • Franklin Advantage 811 (Over Franklin’s corresponding vapor retarding system)

For other adhesives, contact a Johnson dealer in your area for a recommendation.

Vacuum or sweep the floor regularly, especially before using cleaning products to remove all traces of dust and abrasive elements. Use a cleaner specified for wood floor care directly onto the floor or on a terry cloth mop to wipe the surface. We recommend that you wipe the floor lengthwise over the floor strips using a back-and-forth motion. For more information, please visit the Johnson maintenance section.

Johnson Hardwood does not recommend the use of wax on any of our prefinished hardwood floors. Once a prefinished floor has been waxed it must be waxed frequently. If you decide to refinish the floor, the wax may hinder the absorption of the varnish. Wax can also make a floor very slippery and dull the appearance.

Generally speaking, strips are laid lengthwise (perpendicular to the floor joists). By changing the direction of the strip layout, various visual effects can be achieved. For example, a strip installed diagonally in a long and narrow room will make the space appear larger.

For board replacement, Johnson Hardwood recommends to buy an extra box of wood planks and store it in a temperature stable place in your home. Start by selecting a replacement plank that most closely matches the floor. Use a wood chisel, remove the tongue of the replacement strip. Next, remove the center section of the damaged strip using a wood chisel and carefully remove the tongues without damaging the surrounding strips. Thoroughly clean the floor and subfloor. Cut the replacement strip to the required length by cutting from the tongue end of the strip. Remove the bottom part of the groove, both on the side and the end of the replacement strip.

Insert the replacement strip, check it for fit and then remove it. The micro-V joint can be reshaped using sandpaper, a touch of stain and finish. Finally, apply glue directly onto the subfloor and glue the replacement strip in place.

FLOORING TECH TIPS

INTERNET SALES POLICY

Johnson Hardwood Internet Sales Policy

At Johnson Premium Hardwood Flooring, we are committed to manufacturing the finest hardwood flooring selections available. We believe consumers should utilize every resource available to assist with their selection of Johnson Hardwood products. Both Johnson Hardwood, and our dealer customers who have Johnson products on display, have made a significant investment in samples and other merchandising tools. This helps consumers to get a realistic look at the hardwood floor before making a purchase, and assists them to choose the right floor for their home. This selection process cannot be done with as much confidence over the Internet.

Therefore, we strongly recommend making your flooring purchases at dealers who have Johnson Hardwood products on display in their showrooms. Hardwood flooring is a significant investment, and our experience shows that a consumer can receive a higher value of service through a local flooring retailer.

However, we at Johnson Hardwood understand that many flooring dealers also promote Johnson Hardwood products through their websites. In order for Johnson Hardwood to offer warranty support and allow shipping flexibility we’ve developed the following parameters that we feel are critical to properly service our consumers. Following the suggested online selling parameters will guarantee full technical and claims support before, during, and after the sale. Please call (800) 910-3047 to verify that a dealer is approved for online sales of Johnson Hardwood products.

  1. Displayed pricing must not fall below the Minimum Advertised Pricing (MAP).
  2. We require that an online retailer has the ability to provide consumers with swatch or sample representations of color and texture to assist with their product selection and purchase.
  3. An online retailer must accept and agree to the Johnson Hardwood 25% restock fee for returns, and agree to our “no return” policy on molding.
  4. Should there be a product warranty claim resulting from an on-line sale; the retailer is responsible for inspection costs from an approved NWFA inspector.

For verification of an online retailer’s Johnson Hardwood product selling status, please call our Customer Service Department at (800) 910-3047.